Avoid HP Like The Plague
The Dynamic Wealth Report
May 20, 2009
Why I Hate Hewlett Packard
Allow me to set the stage for you. I’m in last minute negotiations with
a bank. I’m trying to buy a piece of property. It’s a new home in
Scottsdale… but not just any home. It’s a large piece of property with
room for dogs and my girlfriend’s horses. It’s in an exclusive area,
quiet, away from the world.
It’s a dream property.
The realtor was emailing me documents. I frantically filled in the
missing pieces. Page after page. Don’t forget the addendums. Sign
here... initial here… and here… and here. If you’ve ever bought a house,
you know the agony I was experiencing.
Done.
I spun to my computer and slapped the paperwork on the HP scanner.
Error message…
Shut the software program down. Restart the software. Scan in the first
page. Then the second and third. I’m flying now… the realtor needs the
document.
“I’ll have it to you in five minutes.” Page 4 starts… then the scanning
software freezes.
You can guess what’s running through my mind right now. It’s not fit to
print.
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Shut down. Hard restart on the computer. Start back up. Back to the
scanning software. Scan page 1, page 2… another error! The software keeps
freezing up. The rest of my computer is fine. But I can’t scan anything.
Are you kidding me!?!?
Restart. Same process. Start the computer… again. Another call from my
realtor.
Scan in the first page. Front and back. Close the software… start back
up. Scan the next page, close the software, start back up. That’s how I
scanned the entire document in all 28 pages. Something that should have
taken 10 or 15 minutes took nearly an hour.
And it almost cost me my dream home.
I’ve now spent the better part of two weeks updating drivers, reinstalling
software, searching the help database to get this scanner working.
Nothing helps.
My HP scanner isn’t the only part of the system I hate. Have you seen
how expensive print cartridges are? I need another mortgage just to
print a document. What a rip-off.
I feel like I’ve been fleeced by a slimy used car salesman…
Here’s the deal, it’s not just the scanner I’m having problems with. It
seems every HP product I buy has a major flaw or defect.
A while back I bought a very expensive new HP ink cartridge - defective.
It took two hours just to get someone at the company to help. He confirmed
what I already knew. Then he sent me a list of hoops I had to jump
through just to get it replaced. (Why do I need to do all the work… your
product was defective.)
It was easier, quicker, and cheaper for me to buy another cartridge.
After installing the new HP printer, my word processing software started
throwing up error messages. I’ve spent hours trying to solve this
problem. HP’s solution was to uninstall the printer.
Genius! But, how am I supposed to print?!
But wait, this last one’s the best.
A little over a year ago I bought a laptop from HP. (Note the timeframe,
it’s important.) Not some cheap bottom of the line system either. I
bought a high-end powerful machine. And I spent big money on it. A few
months later I got an error message about the battery.
HP Error software said they were sending a message to HP about the
problem.
Every time I ran a diagnostic I came up with a battery error. Any info
about the error message? Nope, nothing on the site. I wasted a good two
weeks looking for a solution to my problem on the HP website.
Then the battery started getting hot. You could now measure the lifespan
of the battery with an egg timer.
Back to the HP website… maybe a recall I missed… nope. Finally, I broke
down and sent their customer service group a message.
Their response went something like this: Dear sir, you are correct, your
battery is defective. But your warranty expired 3 days ago! If you’d
like to spend several hundred dollars buying a replacement battery, feel
free to visit our online store. The word ANGRY doesn’t cover it.
Let me be the first to say, HP products are crap.
And their software was clearly developed by a group of 3rd grade kids.
Their customer service is horrible. All in all, I’ve determined its
best not to deal with the company at all.
I’m not the only one. My office is filled with people having the same
kinds of problems.
When I need to replace an HP product, I’m quick to look at every brand
OTHER than HP. Run like the wind if someone tries to sell you an HP
product.
Maybe that’s why the HP business is struggling.
Just yesterday they announced results and it wasn’t pretty. Sales were
down across the board (what do you expect selling garbage products). And
earnings plummeted 17%. Of course they’re laying off 6,000 employees
(probably the only ones who know how to make a product that works). Of
course the stock’s down almost 5%.
Now, normally, I’d tell you to short the stock.
However, some Wall Street research idiot (I mean analyst) will come out
and declare HP the buy of the century. The stock will jump and we’ll all
lose money. Nope, what I suggest you do is the next best thing. Avoid HP
products (and their stock) forever… I guarantee your life will improve
dramatically.
• Oil (Over $61 per barrel)
Oil prices are moving higher. Views the economy is improving only drive
higher expectations of demand. The supply cuts by OPEC have worked their
magic and it won’t be long before we see oil at $70.
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